Achieving the win for all stakeholders
How do we work to ensure that all parties are on the same page and working together to achieve mutually desirable outcomes?
In the last few years there have been mounting pressures and greater concerns surrounding health and hygiene. These have been experienced from multiple fronts regardless of whether you are a Supplier, Building Service Contract or Facility Manager.
Moving forward how do we find a balance between profitability and business sustainability?
This session will provide insights into the value of auditing and the importance of a clear scope of work.
We will discuss why these processes involve evaluating and monitoring effective, efficient and aligned cleaning procedures and protocols.
Speakers
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Lou La DelfaCEO, Mermaid Property ServicesDuring Lou’s career his focus has been always on Building Relationships and Restructuring Businesses for tomorrow, his knowledge in contract negotiations spans from corporate services contracts to Industrial Relations negotiations, together with a wide range of management positions/experience within large public and private organisations.
Lou understands the needs of the Client and formulating these into operational tasks thus ensuring a seamless transition and continued service provision.
Lou provides both his clients and his team Strategic planning and encourages his creative thinking across his team through leading by example to create a culture that generates Loyalty and Commitment within a core team.
His objective is simply, “Create a vision with a core team, then develop or re-engineer it to transform a business from what or where it is today to where it can become tomorrow”. -
Janene HansfordSenior Director, JLLJanene has more than 20 years of property industry experience with the past 14 years spent in Facilities Management, more specifically Account Management and Workplace Management assisting large commercial clients such as ANZ, Australia Post and Victorian State Government Agencies to respond to an ever-evolving business climate through the delivery of property solutions.
She currently holds the role of Senior Director, Account Director for JLL responsible for two State based accounts with unique portfolios spread throughout metro and regional Victoria. Janene has a hands-on approach and attributes her success as a property professional to her pragmatic approach and the strong relationships she has built in the industry.
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Nicholas BurtCEO of the Facility Management Association of Australia (FMA)Nicholas Burt is CEO of the Facility Management Association of Australia (FMA). He has over 20 years’ leadership experience, including appointments at the senior executive level within both NGOs and local government. During his time with the FMA, Nic’s has committed to driving industry development and delivering high-quality services to stakeholders in the facilities management sector. Nic chairs the Standards Australia technical committee MB-022, Facilities Management. He has been a strong advocate of NABERS, particularly the use of the IEQ tool.